Introduction: This introductory section sets the tone for user engagement with Online Travel Wholesale Limited booking services. It emphasizes the user’s responsibility to comprehend and adhere to the terms and conditions, ensuring a transparent and mutually beneficial transaction.
Multiple Room Bookings: Recognizing the potential complexity of multiple room bookings, this section underscores the importance of treating each room reservation as a distinct entity. It ensures that the booking process remains clear, efficient, and tailored to the unique needs of each guest.
Rooming List: The requirement for a rooming list serves as an organizational tool. By mandating the submission of guest names before a specified deadline, Online Travel Wholesale Limited streamlines the check-in process, enhancing the overall guest experience and operational efficiency.
Errata’s: Acknowledging the inevitability of occasional errors in booking details, this provision assures clients that corrections can be made in accordance with a well-defined policy. This commitment to accuracy promotes trust and satisfaction among clients.
Confirmation: By assuring clients of the electronic provision of booking confirmations, this point enhances the booking experience. Clients can refer to these confirmations for accuracy, creating a seamless and reliable communication channel between Online Travel Wholesale Limited and its clients.
Rejected Bookings: This clause exemplifies Online Travel Wholesale Limited commitment to maintaining quality standards. The reservation of the right to reject bookings ensures that the company can align reservations with its policies and deliver a consistent level of service.
Website Accuracy: Transparently addressing the possibility of inaccuracies, this section manages client expectations. It communicates that while efforts are made to maintain accuracy, inadvertent errors may occur, and Online Travel Wholesale Limited is not liable for these occasional discrepancies.
Prices: While acknowledging the potential for price changes, this clause provides assurance to clients with confirmed bookings. It emphasizes that once a booking is confirmed, the agreed-upon price remains unaffected by subsequent fluctuations, ensuring financial predictability.
Pricing Errors: This provision addresses pricing errors directly, pledging prompt client notification and correction. This commitment to transparency and quick resolution reinforces Online Travel Wholesale Limited dedication to fair and accurate pricing practices.
Cancellation Policy Errors: Highlighting the significance of accurate cancellation policy information, this section commits to notifying clients promptly in case of errors. It aims to prevent any misunderstandings and ensures that clients are well-informed about their booking conditions.
Special Requests: This section manages expectations regarding special requests by clarifying that their fulfillment is contingent upon availability. While Online Travel Wholesale Limited endeavors to accommodate such requests, the inability to guarantee them underscores the dynamic nature of certain booking aspects.
Specific Booking Requirements: Emphasizing the importance of clear communication, this provision encourages clients to articulate specific booking requirements. By doing so, it minimizes potential misunderstandings, fostering a smoother booking process and improved customer satisfaction.
Resort Fees, City Taxes & Deposits: Clients are made aware of additional charges such as resort fees and city taxes, as well as the necessity of deposits. By providing this information during the booking process, Online Travel Wholesale Limited ensures transparency and helps clients plan their budget accordingly.
Hotel Rating and Standards: Recognizing that hotel ratings and standards may vary among different suppliers, this clause communicates this potential discrepancy. Clients are advised to consider these variations when making their reservations, contributing to informed decision-making.
Bed Configuration: This section addresses the importance of bed configuration requests, noting that they are subject to availability. While Online Travel Wholesale Limited endeavors to meet guest preferences, it highlights the dynamic nature of room allocations.
Board Basis: Clients are reminded to ensure that the selected board basis aligns with their preferences. This proactive communication helps prevent misunderstandings regarding the inclusions and offerings associated with specific board options.
Hotel Changes by Us: Online Travel Wholesale Limited reserves the right to make changes to hotel arrangements if necessary. This provision, while infrequent, ensures flexibility in adapting to unforeseen circumstances, demonstrating the company’s commitment to delivering booked services.
Changes by You: This clause communicates that changes initiated by clients may incur fees. By providing clear information on associated costs, Online Travel Wholesale Limited aims to empower clients with the knowledge needed to make informed decisions about modifying their reservations.
Changes and Cancellations in the Event of Insolvency: Addressing a rare scenario, this section outlines procedures in the event of insolvency. By providing clear guidance on changes and cancellations under these circumstances, Online Travel Wholesale Limited aims to instill confidence and transparency.
Lost or Damaged Luggage: Clients are informed that Online Travel Wholesale Limited is not responsible for lost or damaged luggage during their stay. This disclosure aligns with industry practices and ensures realistic expectations regarding the handling of personal belongings.
Cancellations by You: This section details the policy regarding cancellations initiated by clients. By outlining the conditions and potential implications, Online Travel Wholesale Limited seeks to provide clients with a clear understanding of their rights and responsibilities.
Non-Refundable Bookings: Clear terms are established for non-refundable bookings, indicating that such reservations are subject to specific conditions. This transparency ensures that clients are fully informed before making non-refundable commitments.
Circumstances Beyond Our Control: Clients are made aware that Online Travel Wholesale Limited is not liable for circumstances beyond its control that may affect bookings. This provision helps manage expectations in situations where external factors impact the ability to fulfill reservations.
Payment: This section outlines the payment terms, providing clients with a clear understanding of the expectations and timelines associated with settling payments for booked services.
Fraudulent Bookings: The investigation and potential legal action in response to fraudulent bookings are communicated. This serves as a deterrent to fraudulent activities and reinforces the importance of ethical and lawful conduct.
Behaviour: Expectations regarding client behavior during their stay are outlined. This helps create a positive and respectful environment, ensuring a pleasant experience for all guests.
Complaints: Procedures for addressing complaints are detailed, emphasizing Online Travel Wholesale Limited commitment to resolving issues effectively. This customer-centric approach aims to encourage open communication and prompt issue resolution.
Transfer Bookings: Specific terms for transfer bookings are detailed, providing clients with a clear understanding of the conditions and expectations associated with this service.
Confirmation: The provision of electronic confirmations for transfer bookings ensures clients have a reliable reference for their travel arrangements.
Vehicle Types: Clients are informed that vehicle types are subject to availability, offering transparency regarding the potential variations in transportation options.
Child Pricing: Details regarding child pricing are communicated during the booking process, ensuring that clients are aware of associated costs when traveling with children.
Child Seats: The availability of child seats is subject to confirmation, allowing clients to plan accordingly and make necessary arrangements for the safety of their children.
Accessible Transfers: Clients are encouraged to communicate arrangements for accessible transfers in advance, ensuring that the necessary accommodations are in place for individuals with specific mobility needs.
Special Requests: Similar to hotel bookings, special requests for transfers are subject to availability. This acknowledgment helps manage expectations regarding customization options for transportation.
Changes by You: This section outlines the conditions and potential fees associated with changes initiated by clients to transfer bookings, providing clarity on the process.
Cancellation by You: Details regarding client-initiated cancellations for transfer services are outlined, allowing clients to understand the implications and potential fees.
Cancellation by Us: Online Travel Wholesale Limited reserves the right to cancel transfers under certain circumstances, providing clients with clarity on the conditions that may necessitate such actions.
Pick-up and Drop-off Locations: Clients are reminded to specify pick-up and drop-off locations accurately during the booking process, ensuring smooth and efficient transportation.
Delays and Failed Transfers: In the event of delays or failed transfers, this section provides clients with information on the company’s policy and procedures for resolution.
Baggage Allowance and Declaration: Clients are informed about the policies regarding baggage allowance and declaration for transfers, ensuring a smooth and well-prepared travel experience.
Lost or Damaged Luggage: Similar to hotel bookings, clients are reminded that Online Travel Wholesale Limited is not responsible for lost or damaged luggage during transfers, setting realistic expectations regarding baggage handling.
Refusal of Carriage: The company reserves the right to refuse carriage under certain circumstances, providing transparency on the conditions that may lead to such actions.
Insurance: Clients are encouraged to secure appropriate insurance coverage for their travel, promoting awareness of the importance of travel insurance.
Force Majeure: In cases of force majeure, this section outlines the company’s policy for resolution, providing clients with information on how unexpected events may be addressed.
Complaints: Procedures for addressing complaints related to transfers are detailed,
SECTION B – TERMS AUTHORIZING YOUR SALE OF ARRANGEMENTS
Your Agency Sales Authorization:
We hereby authorize you as our non-exclusive agent for the sale and provision of arrangements (Agency Sales).
Sub-Agency Sales Responsibilities:
In the realm of Sub-Agency Sales, you commit to:
Incorporate Booking Conditions: Integrate our booking conditions along with the applicable hotel and transfer partner’s booking conditions into any contractual agreement for arrangements prior to confirming the booking.
Contractual Documentation: Generate and dispatch contractual documentation clearly stipulating that the arrangement contract is established between the buyer and the respective hotel/transfer partner.
Representation and Financial Protection: Abstain from conveying to consumers that their arrangements are safeguarded by any form of financial protection for advance payments and repatriation.
Cancellation and Amendment Policy: Implement the cancellation and amendment policy delineated in our booking conditions, as well as those specified by the hotel and transfer partner, in response to any cancellation or amendment requests made by arrangement buyers.
Legal Compliance: Adhere to all pertinent laws, regulations, and data protection legislation that may impact your activities as our authorized agent.
Accurate Descriptions: Furnish precise and comprehensive descriptions of arrangements, steering clear of inconsistent representations, whether conveyed verbally or in written form.
By adhering to these terms, you play a pivotal role in upholding the standards and integrity associated with the sale and provision of arrangements under our authorization. This collaborative effort ensures a consistent and reliable experience for buyers and contributes to the overall success of our agency partnership. Registration number: 3338001
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